Strengthened cyber security legislation in the EU is coming into force with adoption of the Network and Information Security 2 (NIS2) Directive in January 2023.

NIS 2 will upgrade NIS 1, aiming for further improving the resilience of public and private organizations and companies to cybersecurity threats in the EU. The Directive aims to increase the resilience of European businesses and organizations by expanding the sectors and types of critical entities – public and private – that fall within its scope.

Effective implementation of NIS 2 is vital to improving companies’ resilience to cybersecurity threats and can create a strong business advantage by highlighting the importance of data and information protection.

Participants in the training program will understand the requirements of the new NIS 2 directive and how organizations and businesses are affected by its implementation.

Are you looking to enhance your organization’s supply chain risk management strategy? Join our seminar on effective third-parties risk management.

This comprehensive workshop will cover key actions such as suppliers’ assessment, onboarding, contracting, periodic audits, and preventive measures for their cyber security environment.

Our experienced consultants will guide you through the process, providing valuable insights and practical solutions.

The training program is addressed to Procurement, IT, DPO, Internal Audit, and Legal professionals. 

The first, innovative and awarded training program for executives wishing to take on a DPO role or participate in data management teams.

The program leads to ISO17024 certification by TUV Austria Hellas and is provided in collaboration with TUV Austria Hellas and Nomiki Bibliothiki, and it has been trusted by more than 80% of DPOs and data protection executives.

The new Advanced Course for Data Protection Officers (DPOs) and other interested executives offers training on all developments since the implementation of GDPR, providing up-to-date answers to ensure adequate protection of personal data.

 The Training Program provides answers to questions such as:

• What issues have the implementation of GDPR highlighted in practice, and what kind of new issues have arisen from the application of the Regulation, what main problems does a DPO face in his daily life, and how is the jurisprudence dialogue conducted?
• What about cross-border flows of personal data and cybersecurity?
• Against new techniques of cyberattacks, what threatens personal data according to statistical analysis, and how is risk effectively contained?

 The Educational Program maps in a comprehensive, specialized way and, through case studies, the new issues raised by protecting personal data in the era of the internet and the digital economy.

  The training program is offered in collaboration with Nomiki Bibliothiki.

The key principles of GDPR that everyone should know

The necessary training for the DPO and those involved in Data Protection to ensure ongoing compliance with the regulatory framework. 

The seminar covers compliance audit methodology, checkpoints and controls, critical areas, monitoring, reporting, accountability, audit toolkit, etc.

For DPOs, lawyers, IT executives, and Departments Heads.

Requirements, methodology, use of specialized tools, examples, case studies

• Health Care Edition
• Hospitality Edition
• Marketing & Sales Edition
• Web, e-shops & Social Mesia Edition
• HR Edition
• Accounting Firms & Accountants Edition
• Education Edition
• Legal Firms & Lawyers Edition
• Insurance Edition
• Retail Stores Edition

The seminar is designed to enhance your understanding of creating an efficient Incident Response Plan and effectively managing data breaches.

This experiential seminar integrates real use cases, simulations, and exercises, providing you with practical knowledge, tools and skills to handle any situation.

Our comprehensive program covers key areas that are essential for remote work success.

From data security to productivity hacks, we’ve got you covered with the appropriate procedures. Join us and transform the way you work, empower yourself with the skills needed for remote success, and ensure the security and compliance of your remote operations.

Trust the RBL Way and take your remote work to new heights.

Learn how to apply practical Information Security measures in your daily work with our seminar.

Discover the importance of data, correct email usage and phishing prevention, confidentiality, clean desk policy, proper internet and social media use, password policy, and many others.

Gain valuable insights into protecting sensitive information and fostering a culture of information protection within your company.

Our experienced trainers will guide you through scenario-based breach simulations and provide comprehensive training sessions. Trust us to empower your organization with the knowledge and tools needed for robust information security. 

Introducing our training course on information security practices for SMEs, we understand the importance of protecting your valuable data.

With our comprehensive program, you’ll learn simple and valuable practices that will safeguard your sensitive information.

From understanding the main problems SMEs face in relation to information security to effectively containing risks and preventing cyberattacks, our expert trainers will guide you through practical case studies and provide you with the knowledge and tools needed for robust information security.

Transform your organization’s approach to information protection – the RBL Way.

This innovative and experiential course offered by Rethink Business Lab covers a wide range of subjects essential for professionals and executives in Customer Service, Sales, Marketing, Call Centers, and Administration.

• The crisis environment’s impact on customers and staff,
• Defining value from the customer’s perspective,
• Promoting solutions instead of products,
• Identifying and serving customer personas based on their needs,
• Cultivating a customer-centric culture,
• Understanding decision-making and psychology of both internal and external customers,
• Mastering communication in customer service (listening and influencing),
• Developing empathy,
• Handling dissatisfied customers (service failure and recovery),
• Implementing systems for measuring and managing service quality,
• Effectively managing the online and social customer experience,
• Harnessing the power of AI to enhance customer experience, 
• Exploring real-life use cases through gamification and workshops.

In the fast-paced business world, knowing how to handle a dissatisfied customer is crucial for professionals and executives in Customer Service, Sales, Marketing, Call Centers, and Help Desk roles.

Rethink Business Lab offers a comprehensive training course that equips you with the skills and strategies needed to handle challenging situations effectively.

Our course covers various topics, including understanding different types of customers, utilizing complaints as an opportunity, service failure and recovery techniques, listening and influencing skills, and real-life case studies.

Through interactive workshops, you’ll gain practical experience and learn valuable techniques to navigate customer dissatisfaction confidently and professionally.

Join us at Rethink Business Lab and transform your approach to handling dissatisfied customers – the RBL Way.

Looking to enhance your customer service skills and create a winning team?

Join our training course on Develop Champions-Effective Service Teams. This comprehensive program covers team features, leadership models (collective leadership, situational leadership), targeting and measuring key indicators, organization of contacts and communication with customers, creation of loyal customers, support for your team, managing success, team cohesion, celebrating results, case studies, and workshops.

Suitable for Customer Service Executives, Team Leaders, and Sales teams. 

Unlock the potential of exceptional customer service with our comprehensive training course in customer service from technical centers.

Whether you offer on-site or off-site services, our program covers key elements such as understanding service and its improvement, adopting a human-centered approach with empathy, recognizing the importance of service, and enhancing it.

We delve into customer types, service offerings, breaking stereotypes, and opportunities for new sales through cross-selling.

Our course also focuses on creating loyal customers based on excellent service provided.

The program is provided through use cases and workshops.

Ideal for technical support center managers and team leaders, join us at Rethink Business Lab and transform your approach to customer service.

Discover the power of effective feedback management with our comprehensive training course.

Feedback is essential for any successful business, allowing you to comprehend and analyze messages from various sources, both internal and external. At Rethink Business Lab, we believe in a holistic approach considering multiple channels.

Our training program will teach you how to measure your success and achieve proper communication. Whether you are in customer service, marketing, or unit head, our course is ideal for enhancing your skills. Join us at Rethink Business Lab and transform your feedback management abilities.

In our course, you will gain the expertise to create an environment for your customer service measurement.

This includes understanding the Balance Scorecard, utilizing various KPIs such as NPS, CSAT, FRT, FCR, CES, ART, and exploring the Customer Journey and Customer Experience Scale.

Executives in Customer Service, Marketing, Analytics, Customer Care, and Sales Management will find this course particularly valuable.